frequently asked questions

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+ WHERE IS THESIS LOCATED?

Thesis is based in SoCal but I work with businesses all over. Utilizing technology like phone calls, email and Skype makes it easy to work with companies from anywhere.


+ HOW LONG WILL IT TAKE TO DESIGN MY NEW BRAND IDENTITY SYSTEM?

Once you have accepted your quote & released your first payment, I send you a questionnaire. When that is complete, you can expect to recieve your initial concepts within 10 business days. After you review your concepts & choose hwich to move forward with, turn around time for final approval is 5 business days. All in all, it should only take 2-3 weeks.


+ WHAT FILE TYPES ARE INCLUDED IN MY FINAL DELIVERABLES?

Your design deliverables will include the following file types ready & set-up for print: Adobe Illustrator (AI), PDF's, Hi-Res JPEG's, & Hi-Res PNG's.


+ HOW & WHEN CAN I EXPECT TO RECEIVE MY FINAL FILES?

Once you have approved your final drafts, please allow 72 hours to complete the final file set ups. The files are very large, so I will send you a link to a Dropbox folder. Please download ASAP & save to your harddrive. It is also a good idea to save the folder onto one or two flash drives so you can physically keep them & hand them to whomever may need them.


+ WHAT IS INCLUDED IN YOUR WEBSITE DESIGN FEE?

To begin our site build, we will conduct an initial consulation to determine what type of site you will need, how many pages, products, forms, etc. & I will give you a base quote. I will then get to work building the pages & whatever content we have discussed. If in the process of the build-out, you decide you neeed more pages or content, an additional fee may be added. My fee DOES NOT include Squarespace subscriptions (starting at $98 annually), professional photography fees or any stock images you may choose to license.


+ HOW LONG WILL IT TAKE TO BUILD MY SITE?

Your website build deadline is completely up to you. We can build it in as little as 2 weeks, or it can take as long as 6 months. It depends on what content you already have, what we are creating & how motivated you as a client are to get the needed information back to me.


+ I'VE BEEN IN BUSINESS FOR AWHILE & IT'S TIME TO UPDATE OUR BRANDING & WEBSITE - DO YOU OFFER A COMPLETE REDESIGN PACKAGE?

Yes, of course! Many of my clients have come to me with this exact request & I love to oblige. Please check out the Services page for more information. I also offer this package for start-up's! Full branding & web design from the groud up before you even launch your product or service.


+ WHAT ELSE DO YOU DESIGN?

I design it all! Whatever my clients need, I am here to help! I have designed everything from t-shirts, notebooks & moodboards to even wall-size murals! If you have any requests, just reach out.


If you have a question that we didn't answer, just ask!